About the Company
information about the company
May 12, 2015
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative
Bentel Security Corropoli, Italy
CODE: CSR 46
Customer Service Representative is responsible for arranging domestic and international shipments, preparing commercial invoices and order confirmations, handling customs clearance, monitor inventory levels at warehouses. Responsible for liaising with sales team, warehouse personnel and customers to ensure an excellent customer experience.
The job will be organized on full time basis.
· Input customer orders managing the entire order process and returned goods procedure.
· Process telephone, e-mail inquiries and orders to the committed customer timelines.
· Resolve e-mail and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about.
· Liaise with employees in other departments to resolve customer issues
· Stay current with inventory levels and requirements
· Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
· Review and maintain customers open orders on a daily basis
· Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
· Complete all customer or staff requested reporting
· Investigate and resolve service issues reported by customers
· Responsible for executing shipping documents for domestic and international shipments.
Education & Experience
· Post-secondary education (or work equivalent experience)
· Fluency in English and a second European Language is required.
· Minimum of 2 years’ experience in a Customer Service environment.
· Minimum of 2 years’ experience of shipping domestic and export traffic terms, documentation and procedures.
· Experience handling tasks where attention to details is critical to success.
· Proficiency with Excel and at least an ERP Systems (preferably BAAN)
· Good keyboarding
· Customer oriented
· Good Communication skills
· Team working
· Problem solving
· Goal oriented
If you are interested in this position, please forward a copy of your resume to:
Alessandra Torlai, HR Snr. Mgr.
Via Gabbiano 22 Z.I. S. Scolastica 64013 Corropoli (TE) Italy
e-mail firstname.lastname@example.org with specific authorization due to Data privacy (DLgs.196/03)
CODE POSITION to be indicated in the object CSR 46